Products sold on Numi.com.au come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. You are also entitled to a replacement or refund for a major failure of goods.
All products purchased from Numi.com.au are official Australian stock and covered by a 12 month warranty. The warranty covers the repair or replacement of the product if it is found to be defective due to faulty materials, workmanship or function. The warranty period commences from the date of purchase.
Products that are damaged as a result of wear and tear, not carrying out the recommended machine maintenance, or use of the machine that is not in accordance with the User Manual are not considered to be defective. Consumables, such as brushes, mop pads and batteries are excluded from the warranty, unless deemed faulty.
To make a claim under warranty, please contact us at firstname.lastname@example.org with your proof of purchase.